A New Deal for Consumers: a lot to think about for businesses – changes to EU consumer protection rules will come into force in 2022
Edward Turtle and Tracey Bischofberger
New laws to strengthen consumer protection have come into force and will apply across the EU from 28 May 2022. There is a focus on more transparency online, extending rights to “free” digital services and strong sanctions linked to annual turnover.
The EU has confirmed agreement on its proposal for a directive on contracts for the supply of digital content and services. This covers a whole range of digital media – from streamed and downloaded music and movies to apps, games, computer programmes and cloud services.
UK product safety regulator investigates product registration rates
Product manufacturers risk a significant increase in European-style “class actions” if proposals to amend the draft “New Deal for Consumers” are adopted.
The European Commission recently published an in-depth review of collective redress measures. We review the highlights from the report and proposed next steps.