Category: Consumer Rights

COVID-19 and consumer rights in the UK

Jamie Humphreys and Carol Holley

Considerations for UK companies regarding the significant impact the ongoing restrictions will have on businesses and their consumers.

A New Deal for Consumers: a lot to think about for businesses – changes to EU consumer protection rules will come into force in 2022

Edward Turtle and Tracey Bischofberger

New laws to strengthen consumer protection have come into force and will apply across the EU from 28 May 2022. There is a focus on more transparency online, extending rights to “free” digital services and strong sanctions linked to annual turnover.

This is not a class action: proposed directive to introduce group actions across the EU gaining momentum

Jamie Humphreys and Tracey Bischofberger

The EU has been pushing ahead with proposed new legislation to introduce representative actions across the EU. The proposed new EU-wide rules will apply to infringements of a broad range of EU laws that harm the collective interests of consumers including in the areas of consumer rights, data protection, product liability and product safety.

Not content with digital – new protections for EU consumers of digital content and services

Edward Turtle and Evangelia Nitti

The EU has confirmed agreement on its proposal for a directive on contracts for the supply of digital content and services. This covers a whole range of digital media – from streamed and downloaded music and movies to apps, games, computer programmes and cloud services.

Collective re-dress: all talk and now trousers

Jamie Humphreys, Edward Turtle and Monica Mylordou

Product manufacturers risk a significant increase in European-style “class actions” if proposals to amend the draft “New Deal for Consumers” are adopted.

New Deal for Consumers; Raw Deal for Businesses?

Edward Turtle

European Commission proposes consumer rights of collective redress, more transparency online and strong sanctions linked to annual turnover.

EU starts discussion on further harmonisation of consumer protection laws

Jamie Humphreys and Carol Roberts

Proposals to ensure consistency in consumer protection across the EU were recently approved by a European Parliament Committee.